FAQs
Q: Can I return the item if it doesn’t work for me?
Yes. If your product is damaged or faulty, please contact us within 30 days of receiving your order and we’ll arrange a replacement or refund where applicable.
For assistance, email us at hello@cosypets.com.au.
Q: How do I check the status of my order?
Once you place your order, you’ll receive a confirmation email with your receipt. When your order is shipped, we’ll send you a tracking number so you can follow your parcel via our Track Order page.
Q: Do you provide support if there’s an issue with my order?
Yes. If there’s any issue with your order, please contact us at hello@cosypets.com.au and our team will assist you as soon as possible.
Q: How can I get in contact with you?
The best way to reach us is via email. Simply send your enquiry to hello@cosypets.com.au, and our support team will get back to you as soon as possible.
Q: Do you offer refunds if I don’t like the product?
We do not offer refunds for change of mind. However, if your item is damaged or faulty, please contact us and we will assist you in line with our policy.
Q: How do I place an order?
Simply select your product and click the “Buy Now” button. Enter your shipping and payment details, and we’ll process your order promptly.
All payments are secure and accepted via PayPal, Visa, Mastercard, and AMEX.
